Develop staff interpersonal skills
Most job advertisements these days require applicants to have excellent communication and interpersonal skills. These are crucial to organisation success, especially in customer service roles, but difficult to measure and very hard to ‘teach’. So what are some of the keys to effective interpersonal communication?
1. Develop an understanding of self. Fostering self-awareness and self-esteem can enhance an individual’s communication competence.
2. Develop an understanding of others. Understanding individual differences in culture, experience, personality, values and so on, can help create empathy and bridge the gap between individuals.
The Johari window is one tool that you can use to gain an understanding of the effects of feedback and disclosure in increasing self-awareness and understanding relationships with others.
Want to know more about developing interpersonal skills in yourself and your team? Come along to TPP’s Business Communications course starting 24th February 2017.