This programme has a specific West Coast flavour, aiming to produce work-ready graduates that can deliver excellent standards of customer service to enhance visitor experiences on the West Coast.  Students will gain a range of practical, personal, professional and technical skills that meet the high standards expected by tourism employers and in other sectors that provide customer services and products to visitors.

  • Level:
  • Credit Value:
  • Awards:
    NZ Certificate in Tourism, with strand in Tourism and Travel
  • Location:
  • Method of Study:
    Full time
  • Holiday Duration:
    2 weeks
  • Teaching Duration:
    18 weeks
  • Total Duration:
    20 weeks
  • Start Date:
    13 February 2017
  • End Date:
    30 June 2017
  • $2,095

  • Domestic Breakdown
  •   Tuition Fee:
  •   Course Cost:
  •   Student Service Fee:
  •   NZQA Fee:
  • International Fee (2017):


Core Elements

  • Communication skills for the tourism industry
  • Cross-cultural communication
  • Customer service
  • Legal rights and responsibilities
  • The tourism industry
  • Tourism workplace practices
  • Knowledge and promotion of New Zealand and its regions as tourist destinations
  • Travel-related products and information

Programme Structure and Workload

  • This is a full-time, one semester programme, that includes 7.5 hours per week of self-directed project work. 
  • All students will take part in workplace learning that may require some evening and / or weekend work.

Further Study Paths

Career Opportunities

Graduates of this programme will have the skills to work in any workplace that provides products and service experiences to visitors.

Entry Criteria

Applicants must have:

  • A minimum of three years at secondary school or completion of NCEA Level 1 or equivalent qualification. 
  • Special Entry may be granted where evidence exists that the applicant can successfully complete the programme.
  • Applicants for whom English is a second language must meet General or Academic IELTS 5 with no band score lower than 5 or NZQA-approved equivalent.  Special Entry may be granted where evidence exists that the applicant can successfully complete the programme.
  • Applications will be accepted from young people who meet Youth Guarantee eligibility criteria.